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The Cost of Culture

What is your effectiveness culture costing you?

In six weeks I put a finance reviewed number on it, trace it to the decisions it came from, and set out what to fix first. For senior marketing leaders at large, complex brands who need to prove what their marketing is worth.

Founded by Nick Milne Independent: no agency, media or platform ties Est. 2019
The Cost of Culture

What culture costs. In your numbers.

Every organisation pays for its effectiveness culture. Most never see the bill.

It is paid in reallocations that take nine months instead of one, in evidence that arrives after the budget is set, and in campaigns that run on because nobody is allowed to say they did not work. None of it shows up in a dashboard, which is why it is so rarely fixed.

Decisions that wait

The evidence to move money exists. Nobody owns the decision, so the money stays where it is for another quarter.

Insight that arrives late

The analysis lands after the plan is signed, so it describes last year instead of changing next year.

Evidence that loses the argument

The numbers say stop. A senior preference says continue. The preference wins, and nobody records what it cost.

The Effectiveness Culture Diagnostic puts a number on it. I trace your recent marketing decisions, value the ones your culture delayed or distorted using your own models, and agree the figure with your finance team before your leadership team sees it. Then we set out to reduce it, and measure whether we have.

See how the Diagnostic finds it
A worked example

One decision, valued

One delayed decision. Around £390,000.

A marketing mix model shows one channel returning £1.20 for every pound and another returning £2.50. The evidence to move £400,000 between them exists in January. Nobody owns the decision, and it is approved in October. At the model's own returns, that delay cost around £390,000. Most Diagnostics find more than one decision like it.

The Value Baseline

Weeks one and two. How long your decisions take, how much budget moves on evidence, how much spend is tested, and whether finance uses marketing's numbers.

The Decision Audit

Weeks two to four. Ten significant decisions from the last eighteen months, traced from the evidence available to the decision made.

The Cost of Culture

Week six. A conservative range, valued with your own returns and reviewed by your finance team before your leadership team sees it.

Only decisions where the evidence existed at the time are counted. Nothing is judged with hindsight, and the readout leads with the lower end of the range.

Read about the Diagnostic
Case 01
FTSE 100
Financial Services
2023 — 2025

A FTSE 100 financial services brand asked me to shape its effectiveness culture, then kept asking me back.

The first engagement set the foundations: a diagnostic, a roadmap and distributed ownership of effectiveness across the marketing function. A year later they commissioned the same diagnostic again to measure how far the culture had travelled, and they have commissioned it again this year. Clients do not keep paying to be measured unless the first piece of work shifted something real.

Read the full case study
Selected named engagements
The AA
Built the effectiveness culture roadmap, structured around the EFFECT Framework and designed to support the function through a period of significant change.
Chivas Brothers
Applied effectiveness rigour to a premium spirits portfolio, connecting brand investment decisions to commercial outcomes across a complex multi-brand structure.
General Mills (Häagen-Dazs)
Integrated brand and effectiveness planning, building a shared operating model that allowed brand and performance work to be planned and reviewed together.
What I do

Three ways into the work, each built around the framework.

Solutions

EFFECT Signals · EFFECT Flow · EFFECT Embed

Three solutions, each designed around a different effectiveness problem. Signals fixes measurement. Flow fixes the operating system. Embed fixes the culture. The Diagnostic is phase one; the solution follows over sixteen to twenty weeks, scoped from what the Diagnostic finds. Start with the Diagnostic alone, or commission the programme with a break clause after the Diagnostic. After that, the Annual Reset remeasures your baseline and reruns the Decision Audit each year, so the change is proven rather than assumed.

Total engagement From £40,000
Which solution fits your situation
Partners

Agencies and consultancies

The Effectiveness Culture Diagnostic and the Cost of Culture, delivered through agencies and consultancies to the major brands they serve. For pitches, client programmes and effectiveness challenges where an independent practitioner strengthens what you already bring, and where your client needs a finance reviewed number, not another slide.

How I work with agencies
Nick Milne, Founder of Go Ignite Consulting
N.M / 2026
Nick Milne · Founder
About Nick

Built the marketing effectiveness function at O2. Led effectiveness transformation across seventeen European markets at Samsung.

I have spent the last six years applying that experience to organisations from global banks to challenger brands, and I deliver every engagement personally. Go Ignite has no agency parent, no media ownership and no platform to sell, so the recommendation is always what your organisation needs.

There is no junior team, no offshored analysis and no substitution. You are buying my time, my judgement and my attention.

More about Nick
The Next Step

If you cannot yet say what your effectiveness culture is costing you, that is the conversation to have.

Thirty minutes, no obligation. Book a time directly, or email me if you would rather write first. Agency or consultancy? See how I work with partners.

Book a discovery call

nick@goigniteconsulting.com